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Placing an order

Is VAT included in the price?

Cancelling an order

How can I cancel my order?

Ordering

Can I pay by invoice?

Payment methods

Payment

Why has my payment been declined?

What do I do if I haven't received my order?

Order Problems

I cannot apply a promotion code

I forgot to use my promotion code?

What can I buy with my discount code?

Discount Codes

What are the standard shipping costs?

When will my order ship?

Is VAT, freight costs, or custom fees included in the price?

Can I track my order?

International orders

Shipping & Delivery

Return of unused goods

Faulty, incorrect, or sub-standard products

Returns of items in order to exchange

Conformity of goods

Returns & Exchanges

Communication

Disclaimer

Rewards Programmes

Our current offers

Current Offers

Why can't I log in to view or edit my subscription?

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How can I edit the product or size in my subscription?

Can I change the frequency of my subscription?

How do I update my payment details?

How do I cancel my subscription?

Subscription socks

When will I be charged?

Subscription Management

Learn about placing an order, VAT inclusion, and how to cancel orders.

Explore payment options, including invoicing and accepted payment methods

Solutions for declined payments and undelivered orders.

issues with applying promotion codes and learn about eligible purchases.

Find information on shipping costs, order shipping times, tracking options, and international orders.

Learn about returning unused goods, handling faulty or incorrect products, and procedures for exchanges. Ensure conformity of goods with our return policies.

Stay informed with updates and contact our support team for assistance.

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