OddBalls  logo
OddBalls  logo

All articles

Subscription Management

Subscription Management

Why can't I log in to view or edit my subscription?

You need to have an active account in order to make any changes to your subscription, if you did not have an active account, or cannot access your account, please conatct our customer service team on [email protected] and we can send you a lin

How do I update my address?

Follow these steps to change your shipping address:* All changes must be made prior to the 1st of the month, if you update your address on the 1st, it will not change the address on the order for that month *First, please Log into your accountPLEASE

How can I edit the product or size in my subscription?

*Please Note* all changes to subscriptions must be made prior to the 1st of the coming month or they cannot be processed.

Can I change the frequency of my subscription?

Follow these steps to update your subscription frequency:1. Log into your account.2. Select "My Subscriptions" > "View Upcoming Orders"You can skip months on your subscription here, you can skip up to 6 months at one time.

How do I update my payment details?

How do I cancel my subscription?

*Please Note* all changes to subscriptions must be made prior to the 1st of the coming month or they cannot be processed.

Subscription socks

When will I be charged?

After your first subscription pack they all then default to take a payment on the 1st of the month.This is noted in the product details drop down menu, the page where you took out your subscription.For example, if you took out a subscription at the e