Please see below for instructions on how to return your items. Please be advised we do not accept exchanges - if products are returned to us requesting an exchange they will be refunded. Please be advised we do not accept hand delivered returns, our

<div data-block="true" data-editor="b6cue" data-offset-key="8mfle-0-0" id="isPasted" style=" text-decoration: none;"><div data-offset-key="8mfle-0-0"><div data-block="true" data-editor="bpqsu" data-offset-key="bj9a3-0-0"><style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'; min-height: 15.0px}</style><p>Please see below for instructions on how to return your items.</p><p><br></p><p>Please be advised we <strong>do not&#xA0;</strong>accept exchanges - if products are returned to us requesting an exchange they will be refunded.&#xA0;</p><p><br></p><p>Please be advised we <strong>do not&#xA0;</strong>accept hand delivered returns, our office is strictly not open/accessible to the general public. &#xA0;</p><p><br></p><p>All orders have 30 days to be returned from the date of delivery.</p><p><br></p><p>All products must be in the original packaging and in a re-saleable condition. If product are sent back in damaged packaging or packaging that is not Oddballs they will be returned to you.</p><p><br></p><p>Customers may return products from bundles - you will be refunded for the amount each individual product totals from the bundle total price when you placed your order - not the product price if it is sold as an individual on the site.&#xA0;</p><p><br></p><p>If items are sent to us outside of the above, they will be returned to you.</p><p><br></p><p><strong>If your underwear product came in our paper packaging and it has been opened, we cannot accept the product back for a return - this is for all boxers, briefs and thongs only.</strong></p><p><br></p><p>Postage must be covered by the customer and we strongly advise to use a tracked delivery service when returning parcels to us as, if we do not have proof that products have been received back with us, a refund may not be possible.</p><p><br></p><p>Any postage costs from your original order will not be refunded. &#xA0;</p><p><br></p><p>If your order contained a free gift, it must be returned if your order total after any refunds goes below the free gift minimum. If it is not returned, we will deduct the price from your refund.</p><p><br></p><p>Please allow up to 14 working days from the date your return parcel is received back at OddBalls for your refund to be processed,. You will receive a notification to the email address on your original order.&#xA0;</p><p><br></p><p><strong>Please remember to include a note with the parcel stating your order number and your refund request then send the product(s) to:</strong>&#xA0;</p><p><br></p><p><strong>OddBalls</strong></p><p><strong>Unit L3</strong></p><p><strong>Intersect 19</strong></p><p><strong>Tyne Tunnel Trading Estate</strong></p><p><strong>North Shields</strong></p><p><strong>NE29 7UT</strong>&#xA0;</p><p><br></p><div data-offset-key="bj9a3-0-0"><span data-offset-key="12gof-0-13" style=" text-decoration: underline;"><span data-text="true"> </span></span><span data-offset-key="12gof-0-14"><span data-text="true"> </span></span></div></div></div></div><p style=" text-decoration: none;"><br>If you have any further questions, you can contact us on -&#xA0;<br>lookafter@myoddballs.com</p>

Return of unused goods

If there are any issues with the products you have received in your OddBalls order please contact us on lookafter@myoddballs.com with a picture of the fault and the order number.Please note, we offer a 3 month guarantee and goods that have been consi

<p id="isPasted">If there are any issues with the products you have received in your OddBalls order please contact us on lookafter@myoddballs.com&#xA0;with a picture of the fault and the order number.<br><br>Please note, we offer a 3 month guarantee and goods that have been considered faulty outside of this period will not be subject to a refund.</p>

Faulty, incorrect, or sub-standard products

Please be advised we do not accept exchanges - if products are returned to us requesting an exchange they will be refunded. If you have any further questions, you can contact us on - lookafter@myoddballs.com

<div data-block="true" data-editor="b6cue" data-offset-key="8mfle-0-0" id="isPasted" style=" text-decoration: none;"><div data-offset-key="8mfle-0-0"><div data-block="true" data-editor="bpqsu" data-offset-key="bj9a3-0-0"><div data-block="true" data-editor="b6cue" data-offset-key="8mfle-0-0" id="isPasted" style=" text-decoration: none;"><div data-offset-key="8mfle-0-0"><div data-block="true" data-editor="bpqsu" data-offset-key="bj9a3-0-0"><style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}</style><p>Please be advised we <strong>do not&#xA0;</strong>accept exchanges - if products are returned to us requesting an exchange they will be refunded.&#xA0;</p></div><div data-block="true" data-editor="bpqsu" data-offset-key="82gk4-0-0"><div data-block="true" data-editor="b6cue" data-offset-key="8mfle-0-0" style=" text-decoration: none;" id="isPasted"><div data-offset-key="8mfle-0-0"><div data-block="true" data-editor="bpqsu" data-offset-key="935pf-0-0"><br></div></div></div><p style=" text-decoration: none;"><br>If you have any further questions, you can contact us on -&#xA0;<br>lookafter@myoddballs.com</p></div></div></div></div></div></div>

Returns of items in order to exchange

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for a

<p id="isPasted">We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.</p>

Conformity of goods

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OddBalls 

Learn about returning unused goods, handling faulty or incorrect products, and procedures for exchanges. Ensure conformity of goods with our return policies.

Returns & Exchanges

Return of unused goods

Faulty, incorrect, or sub-standard products

Returns of items in order to exchange

Conformity of goods