If you have any further questions, you can contact us on - lookafter@myoddballs.com

<div data-block="true" data-editor="b6cue" data-offset-key="8mfle-0-0" id="isPasted" style=" text-decoration: none;"><div data-offset-key="8mfle-0-0"><div data-block="true" data-editor="bpqsu" data-offset-key="bj9a3-0-0"><div data-offset-key="bj9a3-0-0"><span data-offset-key="bj9a3-0-0">Please see below for instructions on how to return or exchange your items.</span></div></div><div data-block="true" data-editor="bpqsu" data-offset-key="34bdt-0-0"><div data-offset-key="34bdt-0-0"><span data-offset-key="34bdt-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="bpqsu" data-offset-key="82gk4-0-0"><div data-block="true" data-editor="757ca" data-offset-key="1qp7q-0-0" id="isPasted"><div data-offset-key="1qp7q-0-0"><span data-offset-key="1qp7q-0-0"><span data-text="true">Please be advised we DO NOT accept hand delivered returns, our office is strictly not open/accessible to the general public. &#xA0; &#xA0;All items must be returned within 30 days of receipt, unworn, in the original packaging and in a re-saleable condition - this includes products from bundles (you will be refunded for the amount each individual product totals from the bundle total price - not the product price if it is sold as an individual on the site).</span></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="9jfvo-0-0"><div data-offset-key="9jfvo-0-0"><span data-offset-key="9jfvo-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="dbdh4-0-0"><div data-offset-key="dbdh4-0-0"><span data-offset-key="dbdh4-0-0"><span data-text="true">If items are sent to us outside of the above, they will be returned to you.</span></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="5ltc4-0-0"><div data-offset-key="5ltc4-0-0"><span data-offset-key="5ltc4-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="5jri3-0-0"><div data-offset-key="5jri3-0-0"><span data-offset-key="5jri3-0-0" style=" text-decoration: underline;"><span data-text="true">If your underwear product came in our new paper packaging and it has been opened, we cannot accept the product back for a return or exchange - this is for all boxers, briefs and thongs only.<br><br></span></span><span data-offset-key="5jri3-0-1"><span data-text="true">Postage must be covered by the customer and we strongly advise to use a tracked delivery service when returning parcels to us as, if we do not have proof that products have been received back with us, a refund may not be possible.Any postage costs from your </span></span><span data-offset-key="5jri3-0-2"><span data-text="true">original</span></span><span data-offset-key="5jri3-0-3"><span data-text="true"> order will not be refunded. </span></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="7v3oi-0-0"><div data-offset-key="7v3oi-0-0"><span data-offset-key="7v3oi-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="6juie-0-0"><div data-offset-key="6juie-0-0"><span data-offset-key="6juie-0-0"><span data-text="true">If your order contained a free gift, it must be returned if your order total after any refunds goes below the free gift minimum. If it is not returned, we will deduct the price from your refund.</span></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="8de8n-0-0"><div data-offset-key="8de8n-0-0"><span data-offset-key="8de8n-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="12gof-0-0"><div data-offset-key="12gof-0-0"><span data-offset-key="12gof-0-0"><span data-text="true">Please allow up to 14 working days from the date your return parcel is received back at OddBalls for your refund to be processed&#xA0;<br><br></span></span><span data-offset-key="12gof-0-1" style=" text-decoration: underline;"><span data-text="true">Please remember to include a note with the parcel stating your order number and your refund/exchange request then send the product(s) to:&#xA0;<br><br></span></span><span data-offset-key="12gof-0-3" style=" text-decoration: underline;"><span data-text="true">OddBalls<br></span></span><span data-offset-key="12gof-0-5" style=" text-decoration: underline;"><span data-text="true">Unit L3<br></span></span><span data-offset-key="12gof-0-7" style=" text-decoration: underline;"><span data-text="true">Intersect 19<br></span></span><span data-offset-key="12gof-0-9" style=" text-decoration: underline;"><span data-text="true">Tyne Tunnel Trading Estate<br></span></span><span data-offset-key="12gof-0-11" style=" text-decoration: underline;"><span data-text="true">North Shields<br></span></span><span data-offset-key="12gof-0-13" style=" text-decoration: underline;"><span data-text="true">NE29 7UT </span></span><span data-offset-key="12gof-0-14"><span data-text="true"> </span></span></div></div></div><div data-block="true" data-editor="bpqsu" data-offset-key="935pf-0-0"><br></div></div></div><p style=" text-decoration: none;"><br>If you have any further questions, you can contact us on -&#xA0;<br>lookafter@myoddballs.com</p>

Return of unused goods

If there are any issues with the products you have received in your OddBalls order please contact us on lookafter@myoddballs.com with a picture of the fault and the order number.Please note, we offer a 3 month guarantee and goods that have been consi

<p id="isPasted">If there are any issues with the products you have received in your OddBalls order please contact us on lookafter@myoddballs.com&#xA0;with a picture of the fault and the order number.<br><br>Please note, we offer a 3 month guarantee and goods that have been considered faulty outside of this period will not be subject to a refund.</p>

Faulty, incorrect, or sub-standard products

<div data-block="true" data-editor="b6cue" data-offset-key="8mfle-0-0" id="isPasted" style=" text-decoration: none;"><div data-offset-key="8mfle-0-0"><div data-block="true" data-editor="bpqsu" data-offset-key="bj9a3-0-0"><div data-block="true" data-editor="b6cue" data-offset-key="8mfle-0-0" id="isPasted" style=" text-decoration: none;"><div data-offset-key="8mfle-0-0"><div data-block="true" data-editor="bpqsu" data-offset-key="bj9a3-0-0"><div data-offset-key="bj9a3-0-0"><span data-offset-key="bj9a3-0-0">Please see below for instructions on how to return or exchange your items.</span></div></div><div data-block="true" data-editor="bpqsu" data-offset-key="82gk4-0-0"><div data-block="true" data-editor="b6cue" data-offset-key="8mfle-0-0" style=" text-decoration: none;" id="isPasted"><div data-offset-key="8mfle-0-0"><div data-block="true" data-editor="bpqsu" data-offset-key="34bdt-0-0"><br></div><div data-block="true" data-editor="bpqsu" data-offset-key="82gk4-0-0"><div data-block="true" data-editor="757ca" data-offset-key="1qp7q-0-0"><div data-offset-key="1qp7q-0-0"><span data-offset-key="1qp7q-0-0"><span data-text="true">Please be advised we DO NOT accept hand delivered returns, our office is strictly not open/accessible to the general public. &#xA0; &#xA0;All items must be returned within 30 days of receipt, unworn, in the original packaging and in a re-saleable condition - this includes products from bundles (you will be refunded for the amount each individual product totals from the bundle total price - not the product price if it is sold as an individual on the site).</span></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="9jfvo-0-0"><div data-offset-key="9jfvo-0-0"><span data-offset-key="9jfvo-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="dbdh4-0-0"><div data-offset-key="dbdh4-0-0"><span data-offset-key="dbdh4-0-0"><span data-text="true">If items are sent to us outside of the above, they will be returned to you.</span></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="5ltc4-0-0"><div data-offset-key="5ltc4-0-0"><span data-offset-key="5ltc4-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="5jri3-0-0"><div data-offset-key="5jri3-0-0"><span data-offset-key="5jri3-0-0" style=" text-decoration: underline;"><span data-text="true">If your underwear product came in our new paper packaging and it has been opened, we cannot accept the product back for a return or exchange - this is for all boxers, briefs and thongs only.<br><br></span></span><span data-offset-key="5jri3-0-1"><span data-text="true">Postage must be covered by the customer and we strongly advise to use a tracked delivery service when returning parcels to us as, if we do not have proof that products have been received back with us, a refund may not be possible.Any postage costs from your </span></span><span data-offset-key="5jri3-0-2"><span data-text="true">original</span></span><span data-offset-key="5jri3-0-3"><span data-text="true"> order will not be refunded. </span></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="7v3oi-0-0"><div data-offset-key="7v3oi-0-0"><span data-offset-key="7v3oi-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="6juie-0-0"><div data-offset-key="6juie-0-0"><span data-offset-key="6juie-0-0"><span data-text="true">If your order contained a free gift, it must be returned if your order total after any refunds goes below the free gift minimum. If it is not returned, we will deduct the price from your refund.</span></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="8de8n-0-0"><div data-offset-key="8de8n-0-0"><span data-offset-key="8de8n-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="757ca" data-offset-key="12gof-0-0"><div data-offset-key="12gof-0-0"><span data-offset-key="12gof-0-0"><span data-text="true">Please allow up to 14 working days from the date your return parcel is received back at OddBalls for your refund to be processed&#xA0;<br><br></span></span><span data-offset-key="12gof-0-1" style=" text-decoration: underline;"><span data-text="true">Please remember to include a note with the parcel stating your order number and your refund/exchange request then send the product(s) to:&#xA0;<br><br></span></span><span data-offset-key="12gof-0-3" style=" text-decoration: underline;"><span data-text="true">OddBalls<br></span></span><span data-offset-key="12gof-0-5" style=" text-decoration: underline;"><span data-text="true">Unit L3<br></span></span><span data-offset-key="12gof-0-7" style=" text-decoration: underline;"><span data-text="true">Intersect 19<br></span></span><span data-offset-key="12gof-0-9" style=" text-decoration: underline;"><span data-text="true">Tyne Tunnel Trading Estate<br></span></span><span data-offset-key="12gof-0-11" style=" text-decoration: underline;"><span data-text="true">North Shields<br></span></span><span data-offset-key="12gof-0-13" style=" text-decoration: underline;"><span data-text="true">NE29 7UT </span></span><span data-offset-key="12gof-0-14"><span data-text="true"> </span></span></div></div></div><div data-block="true" data-editor="bpqsu" data-offset-key="935pf-0-0"><br></div></div></div><p style=" text-decoration: none;"><br>If you have any further questions, you can contact us on -&#xA0;<br>lookafter@myoddballs.com</p></div></div></div></div></div></div>

Returns of items in order to exchange

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for a

<p id="isPasted">We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.</p>

Conformity of goods

Homepage

OddBalls 

Learn about returning unused goods, handling faulty or incorrect products, and procedures for exchanges. Ensure conformity of goods with our return policies.

Returns & Exchanges

Return of unused goods

Faulty, incorrect, or sub-standard products

Returns of items in order to exchange

Conformity of goods