We will attempt to communicate with mail order customers by email. All relevant information about your order will be sent to the email address you have provided to us.

<p id="isPasted">We will attempt to communicate with mail order customers by email. All relevant information about your order will be sent to the email address you have provided to us.</p>

Communication

Homepage

OddBalls 

Stay informed with updates and contact our support team for assistance.

Placing an order

Is VAT included in the price?

Cancelling an order

How can I cancel my order?

Ordering

Can I pay by invoice?

Payment methods

Payment

Why has my payment been declined?

What do I do if I haven't received my order?

Order Problems

I cannot apply a promotion code

I forgot to use my promotion code?

What can I buy with my discount code?

Discount Codes

What are the standard shipping costs?

When will my order ship?

Is VAT, freight costs, or custom fees included in the price?

Can I track my order?

International orders

Shipping & Delivery

Return of unused goods

Faulty, incorrect, or sub-standard products

Returns of items in order to exchange

Conformity of goods

Returns & Exchanges

Disclaimer

Rewards Programmes

Our current offers

Current Offers