Card payments can be declined for a variety of reasons:. If the problem persists please contact your bank or credit card issuer.

Card payments can be declined for a variety of reasons:<ul><li>Is your card out of date?</li><li>Have you entered your details correctly?</li><li>Did you enter your credit card&apos;s correct three-digit CVC code on the back?</li></ul>If the problem persists please contact your bank or credit card issuer.

Why has my payment been declined?

Packages sent via regular postal service do not carry tracking numbers so cannot be tracked once they have left us.Please can we ask that you allow a minimum of 5 business days for an order being delivered within the UK, 10 business days for an order

Packages sent via regular postal service do not carry tracking numbers so cannot be tracked once they have left us. Please can we ask that you allow a minimum of 5 business days for an order being delivered within the UK, 10 business days for an order being delivered within Europe and 15 business days for an order being delivered to any other country, before contacting us to advise that you have not received your item. Orders that are returned to us by the courier will be refunded. Additionally orders that are abandoned by you for any reason will not be returned to you and will only be re-sent at your expense.

What do I do if I haven't received my order?

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