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Order Problems

Solutions for declined payments and undelivered orders.

Why has my payment been declined?

Card payments can be declined for a variety of reasons:. If the problem persists please contact your bank or credit card issuer.

What do I do if I haven't received my order?

Packages sent via regular postal service do not carry tracking numbers so cannot be tracked once they have left us.Please can we ask that you allow a minimum of 5 business days for an order being delivered within the UK, 10 business days for an order