Returns of items in order to exchangeUpdated 20 days ago

Please see below for instructions on how to return or exchange your items.

Please be advised we DO NOT accept hand delivered returns, our office is strictly not open/accessible to the general public. All items must be returned within 30 days of receipt, unworn, in the original packaging and in a re-saleable condition - this includes products from bundles (you will be refunded for the amount each individual product totals from the bundle total price - not the product price if it is sold as an individual on the site).

If items are sent to us outside of the above, they will be returned to you.

If your underwear product came in our new paper packaging and it has been opened, we cannot accept the product back for a return or exchange - this is for all boxers, briefs and thongs only.

Postage must be covered by the customer and we strongly advise to use a tracked delivery service when returning parcels to us as, if we do not have proof that products have been received back with us, a refund may not be possible.Any postage costs from your original order will not be refunded.

If your order contained a free gift, it must be returned if your order total after any refunds goes below the free gift minimum. If it is not returned, we will deduct the price from your refund.

Please allow up to 14 working days from the date your return parcel is received back at OddBalls for your refund to be processed

Please remember to include a note with the parcel stating your order number and your refund/exchange request then send the product(s) to:

OddBalls
Unit L3
Intersect 19
Tyne Tunnel Trading Estate
North Shields
NE29 7UT

If you have any further questions, you can contact us on -
[email protected]

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