International ordersUpdated a year ago

All countries outside the ELI have additional customs clearance charges. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by you (the recipient). We regret that we have no control over these charges and cannot predict what they may be. For further details please contact your local customs authority. OddBalls cannot be accountable for any delays incurred whilst in transit with our courier.

All International orders will not be charged UK VAT. We use DHL for express international shipping and Royal Mail for standard international shipping. International shipping will take longer than UK shipping, International orders can arrive anywhere between 7-10 business days from when the order reaches the destination country, not from when it is dispatched from us. Please bare this in mind when ordering.

If an item is sent to an address that you specified when ordering which turns out to be incorrect, we are not liable if this item does not reach you. Any orders placed over the weekend or on a bank holiday will not be processed until the next working day.